Closing on: Apr 30, 2021
Job Category: IT
Job Type: Full Time
Job Location: Cape Town

JOB DESCRIPTION

 

JOB TITLE: IT SUPPORT TECHNICIAN

DEPARTMENT: FPG HOLDINGS

JOB TITLE OF INCUMBENT’S SUPERVISOR: FINANCIAL DIRECTOR

JOB TITLE OF INCUMBENT’S REPORTEE/S: N/A

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PURPOSE OF JOB

The IT Support Technician will be responsible for to build, maintain and updated efficient computer systems and networks optimizing technology to ensure business sustainability.

 

KEY PERFORMANCE AREAS

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Develop, monitor and maintain local networks in ways that optimize performance
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (Remotely or in person)
  • Repairing and replacing equipment as necessary
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders

 

QUALIFICATIONS, COMPETENCIES AND SKILLS

  • Grade 12 Certificate (essential)
  • IT Diploma or equivalent qualification
  • Three years relevant experience in a similar support role
  • VOIP experience
  • SharePoint / OneDrive for business experience
  • Microsoft 365 Management – EOP and ATP
  • Azure Active Directory
  • Intune device management
  • Ubiquiti wireless networks – AP’s
  • Web Application Firewalls experience – FortiGate firewall
  • Decision Making, Problem Solving, Critical Thinking, Written and Verbal Communication, Interpersonal Communication, Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience.

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